Common questions about using ShadowSaver and how to troubleshoot issues.
Yes — the web downloader is free. We offer optional paid API plans with higher rate limits, SLAs and support for enterprise customers.
No account is required for the web interface. API usage requires creating an account and an API key.
We support 1000+ platforms including YouTube, TikTok, Instagram, Facebook, Twitter/X, Pinterest, Vimeo, Reddit, Dailymotion, Imgur, and more. If a site is missing, contact support with the URL.
Where technically possible and permitted by the platform, we offer no-watermark downloads (e.g., some TikTok outputs). Always respect platform policies and copyright.
Downloading content may be restricted by copyright law or platform terms. You should only download content you have the right to use. ShadowSaver provides tools — compliance is the user's responsibility.
Common reasons: platform changed their layout (extractor needs update), URL malformed, rate-limiting, or network errors. If an extraction fails, try again later or report the URL via the contact form for quick fixes.
Direct links are typically temporary (short-lived) for security and anti-abuse reasons. If a direct link expires, re-run the extraction.
Visit /api-docs for endpoints, authentication, rate limits and examples (curl, node, python).